Privacy policy

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law to inform you of these changes.

How we collect and use your personal information

To provide the Services, we collect personal information from various sources as outlined below. The information we collect and how we use it may vary depending on how you interact with us — for example, requesting a quote for ready-stock watches, starting an OEM/ODM customization project, or communicating via WhatsApp or email. In addition to the specific uses listed below, we may use the information we collect to communicate with you, improve our Services, comply with legal obligations, enforce our terms, and protect or defend our Services, rights, and those of our users and others.

What personal information we collect

The types of personal information we collect depend on how you interact with our Site and use our Services.

Information we collect directly from you

• Contact information: your name, company name, address, phone number, and email address.
• Order information: billing and shipping addresses, payment confirmation, model numbers, quantities, MOQ details, and delivery preferences for ready-stock or wholesale orders.
• Business information: importer or distributor details, tax or registration information, and destination-country import requirements when relevant to your order.
• OEM/ODM project information: brand assets, logos, dial or case designs, packaging artwork, customization specifications, samples, and other materials you provide for custom watch production.
• Customer support information: messages, photos, videos, and other content you send via our contact form, email, WhatsApp, or other channels.

Information we collect about your usage

We may automatically collect certain information about your interaction with the Services ("Usage Data"), such as through cookies, pixels, and similar technologies. Usage Data may include device information, browser information, network connection details, IP addresses, pages viewed, and other information about how you use the Site. We use privacy-focused analytics tools to understand traffic and improve the website.

Information we obtain from third parties

We may obtain information about you from third parties, including vendors and service providers who collect information on our behalf (for example, payment processors, shipping carriers, or email delivery partners).

How we use your personal information

• Providing products and services: to respond to inquiries, prepare quotes, process ready-stock wholesale orders, manage OEM/ODM production, arrange shipping and tracking, handle quality claims, and fulfill our agreement with you.
• Marketing and communications: to send B2B updates about new models, factory capabilities, or promotions where permitted, and to follow up on your inquiries. You may opt out of non-essential marketing messages at any time.
• Security and fraud prevention: to detect, investigate, or take action regarding potentially fraudulent, illegal, or malicious activity.
• Communicating with you and service improvement: to provide customer support, improve our website and catalog, and understand how buyers use our Services.

Use of cookies

Our website uses cookies and similar technologies to operate the Site, remember preferences, and understand usage through analytics. You can remove or reject cookies through your browser settings, but some features may not work as intended. We do not use cookies to sell your personal data.

How we disclose personal information

We may disclose your personal information to third parties in certain circumstances, such as:

• To vendors or service providers that perform services on our behalf (for example, payment processing, email delivery, shipping and logistics, analytics, hosting, and IT support).
• In response to legal obligations, court orders, or to enforce our terms, protect our rights, or the rights of our users or others.
• To affiliates or partners involved in fulfilling your order, such as freight forwarders or customs brokers, when necessary for delivery.

Third-party websites and links

Our Site may include links to third-party websites or platforms (for example, social media or payment pages). If you follow links to sites not controlled by us, you should review their privacy policies and terms. We are not responsible for the privacy practices or security of such sites.

Children's data

Our Services are intended for business buyers and are not directed at children. We do not knowingly collect personal information from children. If you are a parent or guardian and believe a child has provided us with personal information, please contact us to request deletion.

Security and retention of your information

We take reasonable security measures to protect your personal information, but no method of transmission or storage is completely secure. We retain personal information as needed to respond to inquiries, fulfill orders (including OEM/ODM project records), comply with legal obligations, resolve disputes, and enforce our agreements. Custom project files and order records may be kept for a reasonable period after completion.

Your rights

Depending on your location, you may have some or all of the following rights regarding your personal information:

• Right to access: you may request access to personal information we hold about you.
• Right to delete: you may request that we delete your personal information, subject to legal and contractual retention requirements.
• Right to correct: you may request that we correct inaccurate personal information we hold about you.

Additional rights may apply under local law. To exercise these rights or ask questions about this policy, please contact us using the details below.

Contact us

For privacy-related requests or questions about this Privacy Policy:

• Email: support@watchsourcego.com
• WhatsApp: +86 180 2429 0526
• Business hours: Monday–Saturday, 9:00 AM–6:00 PM (GMT+8 China Standard Time)
• We aim to respond to wholesale inquiries within 1–2 business days.