WatchSourceGo

Shipping & tax

At https://www.watchsourcego.com ("We", "Site"), we are committed to ensuring your wholesale watch orders are delivered in a timely and efficient manner. This policy outlines our shipping processes, tax practices, and specific customs requirements for certain regions.

Stock preparation

For orders with multiple models and colors, please allow 1–5 business days for stock preparation. Orders placed on weekends or holidays will be processed the next business day. For security purposes, initial orders or those with alternate shipping addresses may require additional verification time.

Shipping options & charges

We offer free shipping to most countries on qualifying wholesale orders. For specific regions requiring a shipping fee, or when you choose express or freight-forwarder delivery, the amount will be calculated and clearly confirmed in your quote or order form before checkout.

Order tracking

Stay informed about your delivery every step of the way:

  • Online tracking: Once shipped, we will provide a tracking number for online lookup.
  • WhatsApp notifications: For your convenience, tracking details and order updates will be sent to you via WhatsApp.
  • Email updates: You will also receive status updates and estimated delivery dates via email.

Special customs requirements (India, Brazil, etc.)

Certain countries require buyers to submit personal customs clearance information in advance. Our team or local partners will contact you if additional documents are needed for your destination.

For India customers (KYC requirements)

To ensure smooth customs clearance, Indian regulations require KYC (Know Your Customer) documents.

  1. Required documents

    Please provide a clear copy of one of the following:

    • Aadhaar Card, Voter ID, or Passport.

    Note: Documents must show both the front (photo and date of birth) and back (detailed address).

  2. Submission process

    Our local partners may contact you via WhatsApp, phone, or email. Please send your tracking number and the KYC images to support@watchsourcego.com.

Taxes & duties

Import duties, VAT, GST, and other local taxes are calculated based on the destination country's regulations. These charges may be included at checkout or confirmed in your order quote, depending on the service selected.

  • Invoices: If you require a formal invoice, please leave a note during payment or contact us via email at support@watchsourcego.com or WhatsApp +86 180 2429 0526.

Delivery issues

If you encounter any issues with your delivery, please contact us immediately. We will coordinate with our carriers to resolve the matter as quickly as possible.

Title and risk of loss

All items purchased are made pursuant to a shipment contract. The risk of loss and title for such items pass to you upon our delivery of the goods to the carrier.

Contact us

For any questions regarding shipping rates, delivery times, or order support, please reach out to our team:

Related: Refund policy