WatchSourceGo

Refund policy

WatchSourceGo is a watch manufacturer supplying B2B wholesale, ready-stock, and custom OEM/ODM orders. Policies differ by order type — please review your order details carefully before confirming payment.

Important

  • OEM/ODM orders: once watch production has started, refunds are not available.
  • Ready-stock orders: once goods have been shipped, returns and refunds are not available.

We do not offer unconditional returns. Please consider your order carefully before checkout.

OEM/ODM (custom) orders

Custom watches are produced or branded to your specifications — model, dial, strap, packaging, logo, or other requirements. These items are made specifically for you and cannot be resold as standard stock. Once production has started, the order cannot be cancelled and refunds are not available, even if goods have not yet shipped.

Ready-stock (in-stock) orders

Ready-stock watches are standard models shipped from existing inventory. For these orders, returns and refunds are not available once goods have been dispatched. Please confirm model numbers, quantities, and shipping details before we ship.

Before you place an order

To avoid misunderstandings, we recommend that you:

  • Confirm model numbers, quantities, colors, and customization details in writing before production or shipment.
  • Review samples or reference images when available.
  • Ask questions about MOQ, lead time, packaging, and shipping before payment.
  • Ensure your shipping address and import requirements are correct.

For OEM/ODM orders, terms are final once production begins. For ready-stock orders, terms are final once goods are shipped — except for verified factory-quality issues described below.

Damages and quality issues

Please inspect your shipment as soon as it arrives. If you believe items have a confirmed factory defect — such as the wrong model, a major functional fault not caused in transit, or significant damage attributable to our packing — contact us immediately with photos, video, and your order reference. Claims must be submitted within 7 days of delivery.

How to report an issue

Contact our team by email or WhatsApp with your order number, a clear description of the issue, and supporting photos or video. Do not return goods without our prior written approval and return instructions. Unauthorized returns may be refused.

Exceptions / non-returnable cases

The following are generally not eligible for return or refund:

  • OEM/ODM orders once production has started.
  • Ready-stock orders once goods have been shipped.
  • Change of mind, buyer's remorse, or orders placed with incorrect specifications confirmed by the buyer.
  • Cosmetic variations within normal factory tolerance agreed before production.
  • Damage after delivery, improper storage, handling, or modification by the buyer or end customer.

Final terms for your order are confirmed before production or dispatch.

Cancellations

If you need to cancel or change an order, contact us as early as possible. For OEM/ODM orders, cancellations may be considered only before production starts and are subject to any costs already incurred (materials, tooling, labor, or deposits). For ready-stock orders, cancellations may be considered only before shipment. Once production has started or goods have been shipped, cancellation and return are not available.

Resolution for approved claims

If we verify a qualifying factory defect, we may offer replacement units, repair where practical, or credit against a future order. Partial refunds may apply only when agreed in writing. We do not provide retail-style refunds for bulk wholesale orders except in exceptional cases confirmed by both parties.

Refunds

When a refund is approved, we will notify you and process it to your original payment method where applicable. Processing typically takes up to 10 business days after approval, plus any additional time required by your bank or payment provider. If more than 15 business days have passed since approval, please contact us.

European Union customers

Where applicable law provides a statutory withdrawal period, please note that custom-made or personalized goods produced to your specifications are typically exempt from unconditional return rights. By confirming a custom or wholesale order, you acknowledge that production follows your approved specifications and that refunds are not available once production starts (OEM/ODM) or once goods are shipped (ready-stock), except for verified factory defects.

Contact us

For returns, refunds, quality issues, or policy questions, reach out to our team:

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